Two Locations:
The Salvation Army Corps
207 Ridge Street
Charlottesville, VA 22902
Phone: 434-295-4058
Fax: 434-295-6243

The Salvation Army Family Store
604 Cherry Avenue
Charlottesville, VA 22902
Phone: 434-979-5230
Pick Up of Furniture may be arranged by telephone only and not via email. Our skilled team will walk through the process with you and determine if a schedule should be arranged to pick up your items.

“Sometimes, donors get angry when we won’t accept certain items – what they don’t realize is we have strict rules to follow,” store staff members say. “Breaking these rules can result in costly fines or lawsuits. Most importantly, these rules protect our shoppers. Safety is our number one priority.”

Here are some of the most common items we must turn away:

  • Toys and baby items. Baby clothes are accepted, but they cannot include drawstrings or raised lettering.
  • Televisions older than five years.
  • Built-in appliances (ovens, dishwashers, etc.) and small appliances older than 10 years.
  • Mattresses and box springs.
  • Furniture with rips, broken pieces, stains, odors or pet hair.

Admittedly, some of these rules can be a tough pill to swallow, such as when donors want to give an expensive couch that could otherwise be sold for a good profit.

Donors gives items at store“Unfortunately, if that couch is covered in pet hair, we cannot accept it,” store staff members agree. “It’s hard saying no, but rules are rules.”

Another reason donations are turned away: If a store accepts an item but is not allowed to sell it, the store must pay to dispose of it.

“This costs our stores money that could otherwise be used to help people,” the staff adds. “These scenarios are especially troublesome when, for example, someone comes to a store after-hours and leaves an old large-screen TV on our doorstep.”

charlottesvilleva@uss.salvationarmy.org