Family Services

  • Locations

    2 West Grace Street
    Richmond, VA
    (804) 225-7470
    1228 South West Street
    Petersburg, VA
    (804) 732-8449
    222 South Main Street
    Hopewell, VA
    (804) 452-0232

    Our Purpose

    Our Family Services office gives hope directly to families in need. Whether it’s in the form of warm meals, food supplements or through utility and rent/mortgage assistance, our case managers are here to help.

    Food Pantry

    What We Do
    Case managers provide food supplements to individuals & families experiencing temporary or long-term food insecurity. Assessments are done for each household so that provisions are attentive to specific health needs & cultural preferences and tailored to family size. LEARN MORE ABOUT PROGRAM DETAILS

    Utility Assistance

    What We Do
    Case managers assist citizens of Metro Richmond in maintaining their primary heating or cooling source when expenses outweigh income and households face disconnection. Through partnerships & support, thousands of our most vulnerable citizens stay safe in their homes. LEARN MORE ABOUT PROGRAM DETAILS

    Rent/Mortgage Assistance


    What We Do
    Rent/mortgage assistance is a critical service that our case managers provide to community members who are facing eviction or foreclosure. When funding permits, this program saves families and individuals in greatest need from losing their homes and turning to the streets. LEARN MORE ABOUT PROGRAM DETAILS

    Community Meals

    What We Do
    Through partnerships with other agencies, religious groups and individuals, The Salvation Army provides breakfast 5 days a week and dinner 7 days a week to homeless & low income individuals and families in our community. Meals are free and open to the public. LEARN MORE ABOUT PROGRAM DETAILS

    The Salvation Army’s Family Services program strives to break the cycle of homelessness by providing assistance to help families stay in their homes.

    The program helps families by:

    Assisting clients through direct financial support;
    Assisting clients by providing food and clothing;
    Assisting clients by helping with utility bills;
    Assisting clients in obtaining referrals.

    The Salvation Army’s Family Services program reaches out to those in need and strives to serve those who otherwise may fall through the social services cracks or may not be eligible for services from the public sector.

    Material assistance is short-term, emergency assistance. The Salvation Army may provide food, housing, clothing, transportation and rent/mortgage or utility assistance.

    The Salvation Army provides counseling to meet both the spiritual and physical needs of people seeking help. Each case plan involves counseling to find solutions to the problems faced by the clients in order to help them learn to plan ahead and prevent future emergency situations. This helps improve client functioning in every day life.

    All Clients Must Meet General Eligibility Guidelines:

    Clients must provide some form of picture I.D.
    Clients must reside in the geographic area served.
    Clients must verify their need for assistance.
    Clients must have verification of household income and that the income will be sufficient to meet the next month’s expenses as well as a verification of bills paid for past months.