Heating & Cooling Assistance

  • Cooling & Heating Assistance

    Family Services Case Managers assist citizens of Metro Richmond in maintaining their primary heating or cooling source when expenses outweigh income and households face disconnection. Program funds are used to stop disconnection or to reconnect primary heating or cooling sources. Programs are offered year-round (Cooling Season – June 1 – September 30; Heating Season – October 1 – May 31), or as funding permits.

    How to Help

    Check the EnergyShare box on your utility bill and make a donation, those funds are dispersed by the respective company to The Salvation Army and used to administer the program. You can also make a cash donation and note the utility assistance program as the program to receive your gift.

    How to Apply

    Households in need of assistance must call The Salvation Army office to make a request. Walki-ins are not permitted. Calls are taken on Monday mornings (except when a holiday falls on Monday) and eligible callers will be added to the weekly assistance list on a first come, first served basis until all the appointment slots are filled for the week. Once the list is filled, no other requests will be taken. After getting on the initial list, the requests will go through a pre-screening process to determine actual eligibility, i.e. live in the covered area, have a disconnect, meet criteria, etc. Upon approval at this level, the customer will be called for an in-office appointment. Final determination of eligibility will be made once all paperwork is completed and documentation received. If approved, a check will be mailed directly to the utility vendor.

    Calling for Assistance

    • When customers call to request assistance, they will need to provide their name (which must match the name on the bill and lease), phone number, email address (if they have one), and account number for the bill they need assistance with.
    • Customers must have a disconnection notice, closing bill, be disconnected, have a pending or active payment plan, be on a budget billing plan or be over 60 years old.
    • Seniors (60 yr +) are allowed to receive assistance twice in a season up to the maximum benefit for the season.
    • Non-seniors can receive assistance only once per season.
    • During the Heating Season (October 1 – May 31), customers can receive assistance with electric, gas, oil, or propane, as long as it is their primary heating source.
    • During the Cooling Season (June 1 – September 30), customers can receive assistance with electric only.

    Coming for Appointment

    • Current disconnect notice or bill
    • Proof of income for all adults living in the household to include: employment, unemployment, SNAP, TANF, child support, SSI, SSDI, retirement, pension, Veteran’s Benefits, etc.
    • Current lease or mortgage statement
    • Picture identification for all household members

    Numbers to Call

    • Residents of metro Richmond – Please call (804) 225-7470 on Mondays beginning at 8:30am.
    • Residents of Petersburg and Hopewell – Please call (804) 732-8449 on Mondays beginning at 9am.

    Additional Heating Service

    • Clients heating their homes with wood-burning stoves and fireplaces are eligible for assistance through Project W.A.R.M.
    • Households in this situation should call The Salvation Army at (804) 225-7470 to obtain all current seasonal information

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